Privacy

This privacy policy describes how Yuna (referred to as "we", "us" or "our") collects, uses and shares your personal data when you visit our website or make a purchase on yunaworlds.com.

1. Personal Data We Process When you visit our webshop, we collect certain information about your device and your interaction with the site. When you make a purchase, we collect data to process your order.

We process the following data:

  • Identification data: First and last name
  • Contact details: Address, email address and phone number
  • Payment details: Payment method (we do not store full card details ourselves; this is handled by our secure payment provider)
  • Order history: Information about the products you have purchased
  • Technical data: IP address, browser type and cookies (for the proper functioning of the site)

2. Why We Use Your Data Yuna uses your data for the following purposes:

  • Processing orders: To handle your payment, arrange shipping and send invoices
  • Customer service: To answer your questions via support@yunaworlds.com and handle warranty claims
  • Legal obligation: For our tax returns and accounting
  • Marketing: Only if you have explicitly given consent (e.g. for our newsletter)

3. Sharing With Third Parties We never sell your data to third parties. We only share your data with partners strictly necessary for our services:

  • Delivery partners: To deliver your package
  • Payment providers: To process your payment securely
  • Hosting and software providers: To keep the webshop running technically

4. Retention Period Yuna does not retain your personal data longer than strictly necessary to achieve the purposes for which your data is collected. However, we are legally required to retain certain invoice data for 7 years for tax purposes.

5. Your Rights You have the right to:

  • View, correct or delete your data
  • Withdraw your consent for data processing
  • File a complaint with the Information Commissioner's Office (ICO)

Would you like to exercise these rights? Please send a request to support@yunaworlds.com.

6. Security We take the protection of your data seriously and implement appropriate measures (such as SSL encryption) to prevent misuse, loss and unauthorised access.

Company Details Webshop: Yuna Website: yunaworlds.com Email: support@yunaworlds.com Address: Veldmaarschalk Montgomerylaan 669, 5612BP, Eindhoven, Netherlands Company Registration: 86703498