Garantie

At Yuna, we strive for the highest quality and want you to be completely satisfied with your purchase. Because we have full confidence in our products, we offer you a clear and straightforward warranty policy.

1 Year Worry-Free Warranty All our products come with a standard 1 year warranty from the day you receive your package. If something breaks within this period through no fault of your own, we will sort it out for you.

Depending on the product and the defect, we offer:

• A free repair of the item
• A brand new replacement product
• Or a full refund if repair is no longer possible

What Is Covered?

• Manufacturing defects: Production faults that cause the item not to work as promised
• Material defects: Parts that unexpectedly break or lose their function under normal use

What Is Not Covered? Damage caused by misuse (such as dropping or water damage), normal wear and tear, or damage resulting from incorrect use unfortunately falls outside this warranty.

How To Report A Defect Is your product broken? No stress. Follow these three simple steps and we will take care of the rest:

1. Send an email: Contact us at support@yunaworlds.com with your order number
2. Describe the problem: Briefly explain what went wrong. Got a photo or video of the defect? Send it along — it helps us resolve your issue even faster
3. Our solution: We typically respond within 2 business days with an appropriate solution or return instructions

Tip: Your order confirmation email is your official proof of warranty. Make sure to keep it safe!

Have another question about your order? Our team is ready to help at support@yunaworlds.com